Analyst report

Cloud

Digital

The Amdocs-Microsoft partnership

A shot across the bow of Salesforce’s telco empire.

John Abraham

Appledore Research



28 Mar 2023

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The Amdocs-Microsoft partnership

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In this analysis of the recently announced Amdocs - Microsoft partnership, John Abraham reviews the Customer Engagement Platform and finds the partnership a “win-win”.

The platform is "a compelling alternative platform, one that is more end-to-end and has an edge in artificial intelligence and with the added benefit of being managed and delivered by a single vendor with extensive telecom credentials."

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cloud

Your future looks breath-taking from here.

automation

Simplify the complex, deliver the brilliant.

media

Fill your customers’ day with content they love.

digital

Reinvent the customer experience. Every day.

5G

Make today’s impossible tomorrow’s possible.

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