Our Customer Centricity Practice

What success looks like for our customers, and how we help make it happen

The Amdocs Customer Centricity practice helps our customers measure, achieve and celebrate the success of their engagements with us.

Our tools and best practices are designed to support our customers in achieving their business objectives. These include tools and best practices for building market strategies and business cases, implementing value-led projects, recognizing project business benefits and KPIs, and comprehensive programs for measuring and improving customer experiences (our “Voice of the Customer” program) and how customer-centric we are (our “Customer Centricity Framework”).

Our catalog of more than 50 different customer-success tools and activities enhances the business value we bring to our customers using a data-driven approach, and helps them provide amazing experiences to their customers.

Featured insights

Why you should go off-script

Latest from The Voice of the Customer Diaries: Learnings from a global Voice of the Customer program

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Demonstrate project success with data and value-led ethos

Amdocs' Judi Weiss explains how a data-driven, value-led approach to projects in the technology and telecoms space has become critical.

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Webinar: How Amdocs uses its global B2B VoC program to drive improvement

Amdocs' Tzachi Ben-Sasson and Alchemer's Ryan Tamminga join host Jeannie Zaemes to discuss how Amdocs uses its global B2B VoC program to drive improvement.

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Podcast: How does Amdocs use WIIFM (what’s in it for me?) in its VoC program?

Amdocs' Tzachi Ben-Sasson joins The Account Experience podcast to discuss how to create a better customer experience, overcome survey resistance and more.

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Video: On a journey to better understand customers with VoC – featuring Liisa Puurunen of Elisa

Join Liisa, VP of Brand at Finnish market leader Elisa, as she shares the firm's journey to better understand its international B2B customers and the role a VoC program can play.

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